Frequently Asked Questions
I am currently only shipping to the United Kingdom
I will reopen international orders in 2026 (including United States, Canada, Australia, and New Zealand)
All orders are shipped from the UK.
Please see my Shipping Policy for more info.
All custom / personalised orders are now closed. I am still shipping ready-made embroidery hoops to the UK until 17th Dec.
The latest postal dates for UK orders are:
Wednesday 17 December - 2nd Class
Friday 19 December - Tracked 48hr
Saturday 20 December - 1st Class
Sunday 21 December - Tracked 24hr
I currently only take on custom / personalised orders for the designs shown in my shop. I don't do fully custom orders (aside from Bespoke Bouquets), at the moment. If this changes I will announce it on my website, social media and mailing list so be sure to follow / subscribe to get notified!
Usually it is 2-4 weeks, sometimes I may increase this depending on my workload at the time but I will always state changes in the descriptions, website banner at the top of the page, or on social media.
Please see my Shipping Policy for all processing times & shipping info.
Keep embroidery in a dry place out of direct sunlight to prevent any colour changes to the hoop, fabric and thread. To remove dust, gently tap the fabric and embroidery with a piece of Sellotape.
There are lots of ways to display an embroidery hoop! You can hang it on a wall with a nail or picture hook; display it on a mini easel, prop it up on a shelf or mantelpiece or hang it up somewhere with string / ribbon. You can even hang small hoops on Christmas trees as ornaments.
I have made stitch guides featuring step-by-step instructions with photos and tips for all skill levels, from complete beginners to experienced embroiderers - download here to get started. You can also find a lot of other resources and tutorials online in text or video format for different learning styles - feel free to contact me so I can point you in the right direction! I'll be happy to help!
My shop policies are linked at the bottom of every page but I will also list them here:
No. My embroidery hoops are not suitable for young children as the hoops contain wood and metal components. My embroidery is for decorative use only and is not a toy. If you are displaying embroidery in a nursery or kids room, please make sure it is out of reach of children and safely secured in place.